Both ship its chairs completely assembled. While most inexpensive furniture this size requires assembly, Herman Miller and Steelcase have decided against that. With that price tag comes a set of expectations. The Aeron and Leap are two of the most expensive products on the list. If a repair or replacement is not commercially practicable, Steelcase will provide a refund or credit for the affected product. Steelcase will repair or replace your chair with a comparable product, at its option and free of charge (for materials and components) for any product, part or component which fails under normal use. Steelcase has a different approach to its warranty program. The difference is that the standard size leap chair is rated up to 400 lbs. Like the Herman Miller Warranty, Steelcase backs their Leap Chair with a 24/7 rating. This warranty covers upholstery, padding, frame, mechanism, casters, etc. Steelcase offers a similar 12-year warranty, with no exclusions on its chair if you stay within the standard grade of upholstery. If an Aeron needs service in the field, Herman Miller will either send a technician or cover the cost for service. capacity for the size A version of the Aeron. This warranty covers 24/7 usage and a 300 lbs. This includes upholstery, padding, frame, mechanism, casters, etc. The Herman Miller Aeron includes a 12-year warranty, with no exclusions on any of the components of the chair. With that said, Herman Miller has a slight edge over Steelcase, with fewer exclusions on certain aspects of the chair and some additional services. Herman Miller and Steelcase offer two of the best office chair warranties in the industry.
Return shipping cost is covered, so there is zero investment made if you don’t like either chair. It’s important to hold onto your original packaging as returns cannot be made without it. If you don’t like it, simply reach out to Herman Miller or Steelcase and they will arrange for a pick up. You have a full 30-day window to try each chair. Each brand is confident in its ability to fit users in their flagship chairs and both offer no hassle return policies.
It’s not really a surprise that two of the most popular chairs in the world come with the best return policies. The Leap chair starts at $811 and our test model was nicely equipped for just under $1000. The Aeron configuration that we tested was $1275. The Aeron’s base price starts at $920 and depending on the options you select, can exceed $1300. Who is and The Breakroom Blog?īoth the Aeron and Leap chairs are priced at the high-end of the office chair category, with Aeron being the more expensive of the two. To learn more about the products we sell, our review process and why you can trust us, please visit: Why we’re different. Full Disclaimer: We are an office furniture dealer and sell some of the products we review.
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